Shipping policy

At Ausoq, we are committed to delivering your orders efficiently and transparently. Please review our shipping policy below for details on how orders are processed and shipped.

Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not shipped or delivered on weekends or public holidays.

  • During high-volume periods, processing times may be slightly extended. If there is a significant delay, we will notify you via email.

Shipping Times

Shipping times vary depending on the destination and shipping method selected at checkout:

  • Standard Shipping: 7–15 days

  • Express Shipping (if available): 5-7 days

Please note that these are estimated delivery times and not guaranteed. Delivery delays may occur due to customs clearance, carrier delays, or other factors outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight and size

  • Selected shipping method

Any applicable duties, taxes, or customs fees are the responsibility of the customer unless stated otherwise.

International Shipping

Ausoq ships internationally to most countries.

For international orders:

  • Customs clearance times may vary by country.

  • Import duties, taxes, and fees are determined by local authorities and are not included in the product or shipping price.

  • Ausoq is not responsible for delays caused by customs.

Tracking Information

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.

  • Tracking updates may take 24–72 hours to appear after shipment.

Incorrect or Incomplete Address

Please ensure that all shipping details are correct at checkout.

  • Ausoq is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

  • If a package is returned due to an address issue, reshipping costs may apply.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe:

  • Please contact our support team at info@ausoq.com.

  • We will investigate with the carrier and assist you in resolving the issue.

Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the damaged item and packaging

We will review the case and offer a replacement or appropriate solution where applicable.

Contact Us

If you have any questions about our shipping policy, please contact us: